Thursday, April 25, 2013
Running for Water
I was helping in the kitchen today with slicing bread when I heard an employee say we were out of bottled water. I stopped and asked if there was a customer who needed to have one. Yes. Out the door I went and made a speedy trip to the Wally Mart in to restock on bottled water and to pick up a cold one for this customer. It was an in and out trip and I spent more on the bottle of water at the Wally Mart than what we sell it for. That is okay though. It was important to me that we do everything we can to make this customers visit a great one. It would have been easy to make our employee go back out and tell the customer that we didn't have bottled water and ask for a new item, I just don't think it would have been appreciated. As it stands I don't know if the customer appreciated the gesture or not, don't know if she even knew and really, that is what I would prefer.
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