Being A Part

I do hope that this title is clear - not referencing being apart from someone but rather being a part of something.  In this case I am referencing the community.  With the nature of what we do we have the opportunity to meet a lot of people.  We have the ability to provide them with service, good service.  I think it goes a long way and has allowed us to make a lot of new friends.  That is one thing that I think is neat about The Little Brick House, our repeat business is phenomenal because we work hard to make sure the experience in memorable.  I would suggest that the book Raving Fans has a little something to do with our philosophy and helps us to remember just how important it is to create an amazing experience for people.  I know that we do not succeed 100% of the time and so we have work to do but we try very hard.  I love it when new customers come in and we get to chatting.  Our table numbers always make them smile and then they get a taste of the food and are wowed.  That's about the time I really like to go and say hello, find out how everything is going and then deliver a little sample of fudge.  Typically the customers eyes get big when they see that fudge.  It is great. 

Today there were a couple of ladies in for the first time.  They had just learned about us and decided to come in.  They loved it.  When I checked in with them they were loving it.  We had a great visit there and they are anxious to come back, with friends.  I love that. 

I had some other folks come in that are wonderful.  I usually help them but was working on another project when they ordered.  Amy did a fine job I am sure.  Anyhow I was able to go and visit with them a little later and had a great time.  We talked about some of the things we are doing and some of the things we would like to do more of.  They shared how much they love the place and also gave me a referral for someone I should talk to at North Elementary.  I had shared what we do with the parent training stuff at South and that we wanted to do more of these things with other schools. 

I realize that I am just kind of rambling on here.  The point that I am trying to get at is that we want to be a part of the community and not just a  part but a place that people love to come to, love to tell their friends about.  I don't know, just being a part, making a difference somehow.