I'll have the Roast Beef...

The customer is always right, right?   Well not always but how do you tactfully tell them that?  I don't know.  I am somewhat familiar with the menu at The Little Brick House.  Maybe only slightly familiar.  I am also pretty good at that register and have a lot of face time with the customers.  I enjoy it.  I like to talk to them, help them, and do my best to ensure they have a great experience.  I think we all try our best to ensure that each patrons experience is a great one. 

I was stumped today and not sure how to proceed when I had a customer, you know, the people that are always right, so this customer who I have helped a few times approached the counter and said "I'll have the roast beef sandwich".  Problem:  We do not have a roast beef sandwich.  We've never had a roast beef sandwich.  But wait, the customer is always right... sorry, no.  I suggested that maybe she was thinking about the Philly Steak.  "No, every time I come here I get the roast beef sandwich".   In my mind I was trying to figure this out and thought maybe she is mistaking the pastrami for roast beef.  Perish the thought, I offended her at the suggestion.  She looked at me like I was some sort of fool that didn't know what the heck I was talking about and in frustration picked a different sandwich.  I think she ordered a chicken salad sandwich. 

I am certain that my work related blog posts are oh so interesting.  Sorry to bore you but this is life for me and as exciting as it may not be it is what I thought about.  I felt bad for this lady.  I mean she was convinced.  I had no chance.  What do you do?  "No mam you are crazy, we've never had a roast beef sandwich".  You can't do that.  At the same time I can't just make a roast beef sandwich appear out of no where.  Thankfully though she didn't put up much more of a fight.  I told Dave and Amy about it later and then I thought maybe it was our pulled pork sandwich that she got and simply confused the pulled pork with like a pulled pot roast.  Who knows?  She did leave a tip though I wonder if perhaps she was just having mercy on this poor fellow who works the register and doesn't even know the menu or if I somehow managed to keep her happy despite the confusion.  I like to think that maybe I did okay.

Perhaps a little experiment is in order.  I may begin going places and ordering random things that don't appear on the menu.  Then I will say I have purchased them every other time I have been there and I will act very disappointed.  It could be fun to put someone on that same hot seat and see how they react.  I might even take some notes.  So how bout it?   I'll have the roast beef.